At mertols.info, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are available, the process for requesting a refund, exceptions to eligibility, and processing timelines.
Refunds are available within thirty (30) days of purchase for most products and services offered through mertols.info. To qualify for a refund, you must request it within this window. The refund window begins on the date of purchase, not the date of access to materials. Refunds are intended for situations where services fail to meet basic functionality requirements or were purchased in error. Refunds are not available as a result of change of mind or dissatisfaction with learning outcomes.
To request a refund, contact our support team at [email protected] with your order details, purchase date, and reason for the refund request. Provide clear documentation if applicable, such as proof of purchase or evidence of service failure. Our team will review your request within five (5) business days and respond with a decision. Upon approval, refunds are processed to the original payment method.
Refunds are not available for: digital content that has been fully accessed or downloaded; services rendered in full; purchases made more than thirty days prior to the refund request; orders placed during promotional sales marked as "non-refundable"; and payments for subscriptions covering multiple months unless the subscription was canceled within the initial thirty-day period. Partial refunds for partial access may be considered on a case-by-case basis.
Once a refund is approved, please allow five to ten (5-10) business days for the refund to appear in your account. Processing times depend on your financial institution and payment method used. Credit card refunds typically appear as credits within one billing cycle.
If you disagree with a refund decision, you may submit a formal dispute to [email protected] with additional documentation. Disputes will be reviewed by our management team within ten business days. This policy is governed by UK consumer protection regulations and applicable consumer rights legislation.
For questions about this Refund Policy or to initiate a refund request, contact [email protected].